Sioux City, IA

Are you a detail-oriented, thorough, and organized Information Technology Specialist II looking to join our growing team?

Catalyst IT, LLC is a local IT Managed Service Provider, who has been providing IT services and support in the Sioux City and surrounding areas for over 25 years. We provide world-class technology support to businesses that helps them increase and improve security, productivity, and profitability. Our holistic approach to IT service means we are the single source for all things IT, and work in partnership with the customers as their trusted advisors.

****Typical Hours Monday – Friday 8-5*****

Job Description

The Information Technology Specialist II is a member of our IT Service Desk, and will be responsible for providing remote and on-site support of client’s computers, servers, and network infrastructure. As a member of our Service Desk team they will provide a high-level of customer service in their daily interactions with customers through verbal, written, and in-person communication. They will respond to any and all inbound client service requests in a timely and professional manner. In addition, the IT Specialist II will also serve as an escalation point for first level technicians, and will assist in customer projects (e.g., IT Support, System Administration, server and network administration, management, and deployment).

Responsibilities and Duties:

  • Diagnose, troubleshoot, and resolve basic issues with client computers, servers, devices, peripherals, and networking equipment – both remotely and on-site at client’s facilities
  • Install and configure hardware components and software applications
  • Perform routine hardware and software maintenance on client computers, servers, and network infrastructure
  • Assist in the design, configuration, architecture, and deployment of customer network, server, and virtualization solutions
  • Coordinate and independently manage small infrastructure projects (e.g., configuring and deploying servers and networking equipment, etc.), acting as a project manager and taking responsibility for delivery to clients
  • Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor.
  • Ensure accurate and timely reporting and documentation of services and time spent servicing customers
  • Collaborate with team members to help identify, develop, and document processes, procedures, and work instructions
  • Work as part of a team on the Service Desk, and act as an escalation point for first level technicians for more complex technical problems

Qualifications and Areas of Knowledge:

  • 4+ years end-user support experience in a technology related field, providing support of client’s hardware, software, workstations, servers, and network infrastructure
  • Extensive knowledge in Microsoft Windows operating systems, Microsoft Office suite (Office 365 preferred), desktop deployment technologies, hardware and software components of Windows based computers and associated peripherals
  • Experience with administering, managing, and supporting enterprise-level Windows management solutions such as, Windows Server (2008/2012/2016), Microsoft Exchange (Office 365), and Active Directory
  • Experience and knowledge of networking protocols and technologies such as switches, routers, firewalls, and wireless access points
  • Experience working with and supporting virtualization solutions such as VMWare
  • Experience supporting and managing enterprise Backup and Disaster Recovery solutions (Storage Craft)
  • Experience working with ticket management (ConnectWise Manage) and remote monitoring and management tools (Labtech/ConnectWise Automate)
  • Strong collaboration skills and the ability to work closely with team members on projects, problem-solving, and day-to-day operations
  • Self-motivated and able to operate independently, while balancing multiple projects, priorities, and meeting client deadlines
  • Strong written and verbal communication skills, and the ability to interact, instruct, and support end-users with varying levels of technical experience

Perks and Benefits:

  • Full Benefit package including:
  • Health, Dental, and Vision
  • 401(k)
  • EAP
  • PTO & Holidays
  • Volunteer Paid Time Off
  • Company paid professional development & certifications
  • Dedicated downtown parking space
  • Cell-phone reimbursement plan

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